Customer experience and successful, digitized sales, marketing and service processes

We have a wealth of experience in the successful transformation and integration of processes and solutions in the Sales Cloud and Service Cloud including SFS (Salesforce Field Service) as well as in marketing automation with Pardot and the Partner Community.

On this basis, we support you in in a digital transformation of your customer processes in the areas of marketing, sales and service and in ensuring an excellent customer experience.

We carry out your project individually tailored to your company in close coordination with you – for new perspectives in marketing, sales and service. All relevant business processes and the existing system landscape are included.

In order to make customer information available centrally in Salesforce and achieve a holistic view of the customer, a wide variety of processes must be automated, and the corresponding systems integrated. These are often ERP systems (e.g., SAP R/3, SAP S/4HANA, Microsoft Navison) or BI tools, web shops, web portals, HR tools or marketing tools.

As specialists in Salesforce integration, we have successfully realized a large number of projects in these areas. We have a great deal of experience in data migration and any associated data cleansing.

Integration platforms are often used for integration with Salesforce. Here, too, we are your partner for the integration of sales and service

We make customer service more efficient. You can easily create, prioritize your work orders, efficiently plan, automate, and optimize technician assignments. At the same time, you have transparency over the workflows in field service at all times – in real time.

Independent of the internet connection, the mobile solution enables the cooperation of all colleagues, access to spare parts in the technician’s vehicle, the provision of a knowledgebase, time recording, as well as the recording of expenses and other costs. In addition, a digital service report including digital signatures can be created.

As a Salesforce Consulting Partner, we have already successfully implemented a large number of projects with companies of different sizes and in various industries (e.g. manufacturing, education, pharmaceuticals).

We have extensive know-how and expertise in the Sales Cloud and the Service Cloud including SFS (Salesforce Field Service) as well as in Marketing Automation with Pardot and the Partner Community.