Optimized customer engagement in the pharmaceutical industry: we know processes and core technologies
We have many years of experience in the pharmaceutical and life science industry, master all customer engagement processes and know the core technologies used.
Within the scope of your digitization projects, we cover the entire spectrum of tasks – from analysis and planning to implementation and staff training – in individual projects or as a complete outsourcing offer.
Experts for digitalized customer engagement processes
As specialists for the consulting and development of customer engagement processes, we support your process optimization as well as the solution-neutral selection and implementation of the appropriate technology. We also support you in the optimal use of the implemented technologies and in change management.
Content Management as-a-Service
As an additional service, we offer the outsourcing of your content management. As your service partner, we act like a librarian and work directly in your systems as administrators. You do not need an intermediary agency.
Complete technology stack for the pharmaceutical industry
In order to cover the entire customer engagement processes in the pharmaceutical and life science industry, additional technologies – mainly from Salesforce and DVNET – complement our offering.
Veeva Vault CRM Suite: This core technology for the pharmaceutical and life science industry was developed on Salesforce.
Portal/web area: Completes the set of customer engagement processes with the corresponding technologies from different providers.
Sales Cloud/Marketing Cloud from Salesforce and Veeva: Covers 90% of the IT stack that has gained acceptance in the pharmaceutical industry.
Veeva Service Partner and Veeva Full-Service Content Partner
We are a certified Veeva partner for the implementation of digital transformation projects in the pharmaceutical and life science industry – both as a service partner and as a full-service content partner.